Background

WAKE FOREST BAPTIST MEDICAL CENTER 

November 2013- Present

 

Patient Advocate II (10/2021- present)

Manages complaints, grievances and public relations concerns addressed to the Medical Center. Serves as a mediator and liaison between patients and administration. Facilitates resolution of problems voiced by patients and families by conducting reviews and investigations in coordination with management, senior leadership, risk management, human resources and other key internal partners. Maintains thorough/accurate documentation for later analysis and in accordance with medical center protocol and state/federal regulations. Links patients and families to internal and external resources. Well-versed in CMS regulations/ processes, patient rights and responsibility, advance directives, guardianship, IVC and psychiatric advance directives. Required to consistently demonstrate political acumen, exceptional interpersonal, problem solving and investigative skills while interacting with internal partners as well as consumers who are often disgruntled or even hostile. 

 

Care Coordination Assistant, Care Coordination (01/06/16- 10/2021)

Discharge planning, compliance (including Medicare), patient education & navigation, community referrals

 

Temporary Services WFBMC (11/2013- 01/06/16)

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Administrative Coordinator and Forensic Associate, Psychiatry and Behavioral Medicine; (07/20/15-12/18/16) 

Coordinate production of special projects for the Chairman including forensic work, research, development, publications, lectures, letters, presentation, etc.

 

Patient Navigator/ Northwest Community Care Network (02/16/15-07/17/15)

Case management; coordinate transitional care for Medicare patients to improve quality of care, limit gaps in service, reduce readmissions for beneficiaries; conduct assessments, evaluate needs, link patients with partnered agencies/ community resources; develop and maintain relationships with new and established providers/agencies to promote strong partnerships

 

Strategic Sourcing/ /Resource Management (06/10/14- 2/16/15)

Ensure requisitions for supplies, equipment and services are issued and fulfilled within tight deadlines; analyze barriers and implement solutions, coordinate activities with internal departments, communicate and take appropriate action to ensure resolution, documentation, and end user satisfaction

 

Comparative Medicine (05/19/14- 06/06/14)

Edit grants slated for submission to the National Institutes of Health; draft supporting documents such as bio sketches and bibliographies

 

Wake Forest School of Medicine Office of Student Financial Planning (01/14-05/14)

Manage over 900 applications for student financial aid; organize external scholarship project; research opportunities, collect student data, maintain databases, communicate with students, and assist in the coordination of the application process

 

THE BODY SHOP, USA 

Assistant Shop Manager, September 2011- June 2014

Accountable for daily operations of the shop with particular emphasis on providing customers with an amazing shopping experience while meeting business goals of the company; spearheaded and managed monthly charity donations to the women’s shelter

 

DDC ADVOCACY

Lead Editor, Field Supervisor, January 2007- August 2009

Assist in the execution of over 25 national, state and local issue advocacy campaigns on behalf of Fortune 500 and top trade association clients; copywriting and editing with focus on developing and maintaining consistent messaging; supervise editing and advocacy field teams, assist with training; monitor, track and report team statistics; data/ information management (shared databases)

 

CONGRESSIONAL CAMPAIGN

Finance Director, October 2007- May 2008

Create and execute a fundraising plan; raised $65,000 between November 1, 2007 and May 1, 2008; FEC reporting

 

INDIANA STATE DEMOCRATIC PARTY 

Campaign Manager, May 2006- November 2006

Responsible for creation and implementation of a successful field plan that resulted in the reelection of my candidate; coordinate details of the campaign through the candidate, committee, caucus, and consultants; exercise effective communication, fundraising, marketing and public relation techniques by creating earned media, writing press releases, editing campaign material, planning events, corresponding with donors and more

 

WABASH VALLEY HOSPITAL

Child and Adolescent Case Manager, May 1996- January 2002

Wrap around case management with 24-hour crisis intervention; witness testimony, written and verbal  

 

YWCA DOMESTIC VIOLENCE INTERVENTION AND PREVENTION CAMPAIGN                                                    

Night House Manager, Weekend Staff, May 1997-October 1998

Crisis intervention, advocacy, outreach, witness testimony